Shipping policy

 

Processing and Shipping Time:

Please note that shipping time may vary from one product to the other, please refer to the informations on the product page for exact and updated information.

• Processing Time:

Please note that all orders require a processing time of 2-4 business days.

• Shipping Timeframes:

- United States : Once your order has been processed, it will be handed over to our shipping company for delivery. You can expect your order to be delivered within 4 to 6 business days within the United States.

- International: For orders outside of the United States, delivery can take 6-8 business days. We appreciate your patience and understanding during the delivery process.

If you have any more questions or need further assistance, feel free to ask!

 

Shipment Confirmation and Tracking:

• Once your order has shipped, you will receive an email containing your tracking number(s). Please allow up to 48 hours for the tracking number to become active.
• Kindly note that unexpected delays may occur, which can result in longer delivery times. The estimated delivery date provided is an estimate, not a guarantee.
  
  

Shipping Damage:

• In the event that your order is damaged during shipping, we will gladly replace it. If the received product is non-functional due to shipping damage, please contact our Customer Service team within 3 business days of receiving the order.

Lost or Stolen Orders:

• We cannot be held responsible for lost or stolen items that have been confirmed as successfully delivered by the courier. While we do not provide reimbursements, please reach out to us, and we will do our best to assist you.

Incomplete Addresses:

• We cannot be held liable for orders placed with incorrect addresses. If you realize you made a mistake with the address, please contact us immediately. We will make every effort to change the address before shipment. However, please note that address changes cannot be guaranteed. Contacting us as soon as possible increases the chances of a successful address modification.

Return Policy:

• For information on returning your order and the associated procedures, please refer to our Return and Refund Policy.

Shipping Fees:

• Shipping costs are calculated during the checkout process based on the selected product and shipping destination. We strive to offer low-cost or free shipping whenever feasible.
  
  

Additional Inquiries:

• If you have any further questions or concerns regarding shipping, please email us. Our dedicated customer service representatives are always available to assist you and provide updates on your shipment status or address any other shipping-related inquiries you may have.